Look, we get it - nobody actually reads these things. But here at Mythral Crest Hotel, we're committed to being transparent about how we handle your personal info. This isn't just legal jargon (though there's some of that too). It's our promise to you about keeping your data safe while you're enjoying the mountains.
This policy covers everything we do with your information when you stay with us, book through our site, or even just browse around. We're based in Alberta, Canada, so we follow PIPEDA (Personal Information Protection and Electronic Documents Act) along with provincial privacy laws.
When you're booking a room or reaching out to us, we'll need some basics:
Like most websites these days, we automatically gather some technical info:
Sometimes we receive information about you from other sources like:
We're not in the business of selling your data. Here's what we do with it:
Processing your reservations, managing check-in/out, providing the services you've booked (spa treatments, tours, dining reservations)
Sending booking confirmations, pre-arrival info, responding to your questions, sharing important updates about your stay
Handling transactions, preventing fraud, processing refunds if needed
Remembering your preferences for future visits, customizing your experience based on past stays
Sending promotional offers and updates (only if you've opted in - we won't spam you)
Meeting regulatory requirements, responding to legal requests, protecting our rights and yours
We take security seriously around here. Here's what we've got in place:
SSL/TLS encryption for all data transmission
Protected servers with restricted access
Only authorized staff can access your info
But let's be real - no system is 100% hack-proof. We do everything reasonably possible to protect your data, but if something does happen, we'll let you know ASAP and help you through it.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
You can ask to see what personal info we have about you. We'll provide it within 30 days (usually sooner).
Spotted something wrong? Let us know and we'll fix it right away.
Want us to delete your data? We can do that (unless we're legally required to keep it).
Request a copy of your data in a commonly used format.
Don't want marketing emails? Unsubscribe anytime - there's a link in every message.
If you think we've mishandled your info, you can file a complaint with the Privacy Commissioner of Canada.
We don't hoard your info forever. Here's our retention schedule:
After these periods, we securely delete or anonymize your information.