Let's Talk About Your Mountain Escape

Whether you're planning a weekend getaway or need info about our spa packages, we're here to help make it happen. Seriously, don't be shy - we love hearing from folks who wanna experience the Rockies the right way.

Quick Response Promise

We usually get back to emails within 2-3 hours during business hours. Need something urgent? Just give us a call - we're real people, not robots.

Give Us a Ring

Talk to our front desk team - they know everything about what's happening around here

(403) 555-7829

Daily 7am - 11pm MT

Drop Us a Line

Perfect for detailed questions or if you're planning something special

reservations@mythralcrest.info

Response within 2-3 hours

Come Visit Us

Wanna check out the place first? Our lobby's got killer views

2750 Cascade Mountain Drive

Banff, AB T1L 1C3, Canada

Send Us a Message

We'll get back to you faster than you can say "powder day"

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Map to Mythral Crest Hotel
Find Us in the Heart of Banff

Just off Cascade Mountain Drive, about 10 minutes from downtown Banff. Can't miss us - we're the one with the massive stone facade.

Open in Google Maps
When We're Around
Front Desk 24/7
Reservations 7am - 11pm
Spa Bookings 8am - 8pm
Restaurant 6am - 10pm

All times Mountain Time (MT). Got an emergency at 3am? We're still here.

Pro Tips
  • Booking 3+ nights? Ask about our extended stay discounts
  • Planning a ski trip? Book equipment rentals ahead - winter gets busy
  • Need airport pickup? We can arrange that too
  • Special occasions? Let us know - we love surprises

Questions People Actually Ask Us

Here's the stuff that comes up most often. If your question isn't here, just reach out - we don't bite.

Pretty straightforward - cancel up to 48 hours before check-in and you'll get a full refund. Plans change, we get it. During peak ski season (December-March), we need 7 days notice. If something crazy happens and you need to bail last-minute, give us a call and we'll see what we can work out.

Yep, we're pet-friendly! Dogs and cats are welcome in select rooms (just mention it when booking). There's a small cleaning fee of $50 per stay. We've got dog beds, bowls, and even treat jars at the front desk. Just keep 'em leashed in common areas and we're all good. No iguanas though - learned that lesson the hard way.

Oh yeah, for real. We've got a dedicated trail that connects to the main resort runs. Store your gear in our heated lockers, grab breakfast, and you're on the slopes in minutes. Coming back? Ski right to our back entrance. No shuttle buses, no hassle. It's honestly one of the best features we've got.

You get WiFi, parking, access to our fitness center and heated pool, morning coffee in the lobby, and evening s'mores by the fire pit (weather permitting). Breakfast isn't included but it's available at our restaurant. Spa services, dining, and ski rentals are extra, but totally worth it.

About 8 kilometers (5 miles), which is maybe 10 minutes by car. We run a complimentary shuttle to downtown every hour from 9am-9pm. Uber and taxis work great here too. Some folks like to bike it when the weather's nice - there's a scenic path along the way.

Absolutely! Our concierge desk can hook you up with everything - helicopter tours, ice walks, wildlife spotting, hot springs visits, you name it. We've got relationships with all the good local operators, so sometimes we can snag better rates than booking direct. Just hit us up a few days before you arrive and we'll get it sorted.

Our chef's super accommodating. Gluten-free, vegan, allergies - whatever you need, just let us know when you book your table. We've handled everything from celiac to severe nut allergies. The kitchen takes it seriously and they'll work with you to make sure you've got good options. No sad salads here.

Need Immediate Help?

Already a guest and need something right away? Our front desk is staffed 24/7. For urgent matters or if you're trying to reach us outside normal hours, call directly.

Call Front Desk